Expertise & tools

Different capabilities.
One connected approach.

The technical detail, the production plan and the team’s working reality all influence each other. My experience sits across those connections.

Production & delivery

Turn direction into
work that can move.

Game production

I translate an approved direction into milestones and department-level work, then connect it through dependencies. At LightFury, this included design-document reviews, task breakdowns and sprint leadership.

Project & delivery management

I track commitments, investigate estimate gaps and follow decisions through implementation. Recovery planning includes reprioritisation, scope recommendations, support and realistic timeline options.

Risk management

I look at downstream consequences as well as the immediate blocker. My work includes dependency-driven priorities, timeline escalation, safe system changes and practical recovery options.

See production planning at LightFury

Quality assurance

Understand the issue.
Make the evidence useful.

QA leadership

I have led the functional work of 10 GTA III DE testers, the 15-person Online Services QA India Nights team and Ubisoft event-testing groups. Responsibilities covered allocation, coverage, review and progress reporting.

Functional & online services testing

My experience covers live-game behaviour, connectivity, events, rewards, achievement systems, Social Club Web, Rockstar Games Launcher and game-service integrations across development, certification and production environments.

Defect investigation

I narrow reproduction steps, examine player evidence, assess impact and document a report that can be acted on. I personally reported 2,300 defects at Rockstar and 500+ at Ubisoft.

See quality in practice

Systems & knowledge

Structure that supports
the people using it.

Jira administration & automation

At LightFury, I built four projects and approximately 20–30 boards from zero, including workflows, permissions, dependencies, dashboards and automation. I later supported governance and the transition of routine administration to IT.

Knowledge management

I helped establish company-wide Notion at LightFury, created onboarding and reference documentation at Rockstar and built a daily handover format that preserved context across shifts.

Change management

I tested Jira changes separately, backed up live systems and implemented major updates outside active working hours. Two changes needed rollback; both were diagnosed and successfully reimplemented after correction.

See the systems story

People development

Clear expectations.
Individual support.

Training & coaching

I onboarded approximately seven GTA III testers and seven India Nights members, and mentored around five testers at Ubisoft. I adjust explanations to how each person understands information.

Performance management

At Rockstar, I carried out formal performance reviews covering quality, reliability, initiative, proactiveness and output. My assessments informed later review by the relevant team and project leads.

Conflict resolution

I listen to each person, separate facts from assumptions and bring people together to address the actual disagreement. At Rockstar, this approach resolved a conflict rooted in miscommunication.

Explore my leadership approach

Organisational coordination

Help the right people
make informed decisions.

Stakeholder management

I connect technical and creative departments, represent QA in cross-functional sprints and coordinate across global shifts. At LightFury, I worked directly with the CEO, CTO and CFO on progress, risks and delivery choices.

Hiring & resource allocation

At LightFury, I participated in final team-fit screening and distributed approved headcount according to workload and bottlenecks. Department leads owned technical assessment, and leadership owned budget and final decisions.

Executive communication

I ran biweekly executive reviews, combining live progress, written context and build demonstrations. I captured decisions during discussions and translated the outcomes into visible actions for the relevant teams.

Capabilities developed through QUT

A wider set of questions.
More ways to approach them.

My postgraduate projects extend my professional experience into other industries and business disciplines.

Project & business analysis

Project charters, scope, milestones, procurement, quality and governance through the QUT Bookshop redevelopment scenario. Operational analysis and strategic recommendations through Aurizon and Qube case studies.

Explore project and operations work

Data & product thinking

Platform data analysis and visualisation using Tableau, the YouTube Data API v3 and QUT Digital Observatory Youte. Business intelligence planning for Halfbrick and a player re-engagement proposition for Epic Games.

Explore data and strategy

Customer insight & communication

Consumer research for Vegemite, integrated communications planning for Hazzrd, campaign evaluation for Tuvalu and research design around customer trust in the cruise industry.

Explore marketing and insight

People research & responsible decisions

Organisational research, inclusive leadership, workload and burnout concepts, supply-chain responsibility and critical evaluation of AI-generated information. These projects consider both the evidence and the people affected.

Explore people and ethics

The toolkit

Tools with a purpose.

The tools matter most when they help people find information, understand a decision or move the work forward.

Tools and technologies grouped by their role in my work
Area	Tools & technologies	Experience in context
Planning & knowledge	Jira, Notion, Confluence, Monday.com	Company-wide Jira and Notion at LightFury; knowledge, planning and reference tools across my roles.
Builds & development	Perforce (P4V), Unreal Engine 5, Xcode	Tools used across production and QA; P4V and build-launch practices also formed part of tester onboarding.
Collaboration & reporting	Microsoft Excel, Slack, Microsoft Teams, email	Progress reporting, stakeholder communication, coordination and follow-through.
Proprietary systems	Ubisoft and Rockstar QA, defect, performance and operational tools	Hands-on testing, defect review, team assessment and day-to-day QA operations.
Platforms & environments	Mobile, PC, PlayStation 4/5, Xbox One/Series, Nintendo Switch, Stadia	Live and pre-release testing, console development kits and PC test environments.
Academic data & visualisation	Tableau, YouTube Data API v3, QUT Digital Observatory Youte	Platform-data assignments covering collection, metadata, exploratory analysis, visualisation and responsible use.
Academic mapping & analysis	Miro, PESTEL, SWOT, Business Model Canvas, causal-loop diagrams	Postgraduate work in systems analysis, supply chains, external environments and business strategy.
Academic planning & research	Project charters, McKinsey 7S, research design, consumer insight and communications planning	Case studies in delivery, organisational change, people, customers and campaign strategy.

Different capabilities.One connected approach.

Turn direction intowork that can move.